How to clear the cache and cookies in your web browser

Why Clear Cache and Cookies?

Clearing the cache and cookies from a web browser is an important first step for almost any troubleshooting. The "cache" is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause problems when websites are updated as files saved in the cache may conflict with what's actually coded into the website. Clearing cache and cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by old or corrupt cache data.

IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.

Google Chrome

On your computer, open Chrome.
At the top right, click More (Tool menu with three dotted lines in the upper-right corner).
Click More tools Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

Safari on macOS

1. Open Safari. Click on Safari on the top menu bar.

2. Click Preferences

3. Click the Privacy tab.

4. Click Manage Website Data.

5. Click Remove All and Remove Now

Last updated on Jan 30, 2023, by Andrei Zorin